The UNRELIABLE attitudes of KExpress delivery menShipping and Delivery Created 3 years ago | Updated 3 years ago
DLDarlington L S
I have heard complains from customers about how their deliveries are handled. Some customers complained that the delivery men (1) use commanding tones at them (2) They do not receive any calls and latter they will find out that their order has been returned. Recently a customer complained that his order was shipped to portharcourt and the delivery address was around cross-river. The order was returned to me (merchant) with the comment that; the buyer was not at home, buyer latter sent a chat disregarding that statement. Some other returns I had where because buyers could not be reached may be due to network issues but the return reasons I get from KExpress are different, they say ''order was rejected by the buyer'' . Please Konga Express, kindly do something about this because some of the returns I have are not the fault of the customers they are due to impolite approach of kexpress staffs.
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ATAdetoro T BPosted 3 years ago
Hello all. At KExpress, we are constantly working to improve all our processes. We definitely would greatly benefit from feedback from both Merchants and Customers. As such, we would appreciate that when merchants (or even customers) have specific cases, they inform us via email sent to [email protected] This will really help us investigate and exit unscrupulous parties from our system. Thank you.
OOOpeyemi O SPosted 3 years ago
Akorede, I totally understand the soft-spot you have for Konga warehouse management system (WMS). But, my dear, it is nothing new. It is exactly how it is supposed to look - busy 24/7. So don't sulk for Konga as until you have seen what UPS and DHL go through. Nobody is attacking Konga. What we are "agitating" for is a system that works! If you need to fire lazy workers, please fire. If you need to add more hands, please recruit. If you need to use better technology, please upgrade. If you have incompetent 'semi-skilled' staff, please re-train and align their skills to the objective. When the value chain begins to suffer bottlenecks, then your operations managers needs to review their approach. Take for instance, how can you be swinging and sliding products marked "FRAGILE" on the ground in the name of speeding up the loading of a delivery truck? By the time the item gets to the customer, you can be sure it would be rejected, and the item is straight-away coming back to you! The carton is destroyed, so the merchant loses the opportunity to even sell to another customer out there. Please, enough said.
AOAkorede O SPosted 3 years ago
Hmmmm!!!, The only challenge I have with some of the bike men is that,they don't put call to customers before going for delivery.BUt my advice to we merchant is,track your order regularly,in fact I track hourly! And immediately I see order has arrived the state ,I will call the buyer tell them,ma/sir,your order so so would be deliver between now and next tomorrow. That has helped me to the extent that,even if a buyer won't be around ,they will ask someone to pay on their behalf. Hmmmmm,am sure konga too is not happy with returns,I reserve my comment because I visited their warehouse,and I must let's bear with these people ,they are really doing a very very tedious and sensitive job. I have decide not attack them again,but do my own quota to assist the team too!
AYAdeola Y Konga ModeratorPosted 3 years ago
@Darlington, Apologies for your experience. Complaints have been forwarded to the K-Express team. However, if you are not satisfied with the services K-Express renders, you can make use of any other courier company of your choice. This is one of the numerous benefits of "self-fulfil".