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  • Suspension of store without renewal of monthly subscription

    Store Management Created 1 year ago | Updated 1 year ago
  • tb
    tope b B
    Hello Konga Rep,
    I am getting a notification of suspension of store if I do not renew my monthly subscription. Is it now compulsory to  pay a subscription?. what happened to the bronze deal? After paying large commission fees and buying exorbitant packaging materials from KOS store, I really do not think this is fair to vendors with an high rate of returns to pay a compulsory monthly fee. 
    Personally I believe most people visit Jumia because same items are cheaper there, so it is really also a big loss to the Konga marketplace as a whole and affects us all. Kindly create a physical forum for vendors where these matters will be dealt with. And kindly consider all tendered issues.


  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Tope,
    This must be a network glitch. Kindly send an email to sellerservices@konga.com alongside a screenshot of the error response received for us to investigate and resolve.
    We deeply apologize for the inconvenience this must have caused you.

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