General DiscussionCreated 3 years ago
| Updated 3 years ago
I was suspended late last year because a customer complained about my item. Kong did not hear my side before suspending my store. I called the customer to know what the issue was but she was very nasty. I didn't get the money for the item and the item itself was not returned. And resolution to the issue I wasn't informed all I know is that I was re listed after many weeks of emails to KongA. At that time my store had sold over 100 items which were successfully delivered. Kong a has very poor seller service. They only care about customers.
Posted 3 years ago
Hello Sheni, I am sorry to hear about this unfortunate incident,Here at Konga, our customers and merchants are the same and we ensure that they are satisfied with our service. We appreciate your patronage and will strive to make your seller experience a happier one henceforth. Thank you.
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