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  • Subscription

    Support Created 1 year ago | Updated 1 year ago
  • oo
    olabisi o S
    HI, I paid for subscription to the fcmb accused sent proof of payment only to be told the account has been discontinued for that purpose, I need my money refunded if it cannot be put toward subscription 
    I have sent several emails without getting any reply 
    Please kindly refund me, 2500 isn't small money 
    Thanks

Comments

  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Olabisi,
    
    This is duly noted. Your refund will be paid into your wallet for future use.
  • oo
    olabisi o S
    Posted 1 year ago
    I have eventually paid my subscription, I need the money refunded or added to my wallet for future use, thank you 
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Olabisi,
    
    Sharing of personal messages on the forum is not permitted hence your previous posts have been taken down.
    
    We are however currently investigating this issue and I will provide feedback to you within 24hours. Once your payment has also been confirmed, your subscription plan will be renewed.
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Olabisi,
    
    The last mail sent to you was on March 3rd requesting for payment details or a snapshot of the payment receipt as this will enable us to better assist with your request.
    
    We are however yet to receive a feedback from you. Once we receive your payment details or proof of payment, a proper investigation will be carried out.

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