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  • Slow Shipping and Delivery Time

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • OA
    Odunola A S
    Hello,
    I am a seller in Lagos. A buyer placed an order within Lagos and i drop it off same day. However, i discovered through the tracking that the order spent the whole day at that same center even though i dropped it off before 2:00pm.
    Is there any way you can make shipping faster? Especially within the same state?
    
    The buyer actually needs it urgently and wants to cancel the order if she does not get it in 3 days. You know that will count against me.
    
    Please make your shipping and delivery time faster.
    
    Thanks.
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Comment

  • Ebere O B
    Posted 3 years ago
    Hello Odunola,
    Apologies for the delay in delivery, kindly forward the affected order number to mall@konga.com stating the location of drop off, your request will be forwarded to the appropriate units for a quick resolution.
    
    Self fulfillment is an alternative to shipping orders within your state of residence.
    if a customer requests express delivery , you can ship your orders personally or through any preferred logistic company apart from KExpress, all you are required to do is  have your orders properly packaged before shipment , also ensure you update a new order to shipped before making a self delivery.
    For POD orders, self fulfill orders you will be issued an invoice monthly on the date your store was opened
    
    For further enquiry, kindly contact our customer helpline on 01 - 4605555
    

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