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  • shq not responding

    Technical Issues Created 1 year ago | Updated 1 year ago
  • HB
    Hauwau B S
    please what is wrong? any time i click on the order link on my shq it takes me to this https://shq.konga.com/select-plan please why? what is happening. please do attend to it asap as i cant print my orders out.
    thanks 

Comments

  • HB
    Hauwau B S
    Posted 1 year ago
    ok. sending right away.
    thanks Teju
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Hauwau,
    
    Sincere apologies for your experience during this downtime. Kindly re-send this mail to [email protected], and attention to "Teju" with the affected order numbers that were auto-cancelled during this time for proper investigation and possible exemption of incurred charges.
    
    Thank you.
  • HB
    Hauwau B S
    Posted 1 year ago
    Hello Teju - Konga Moderator
    Thanks for all the previous help.
    However i was billed heavily for all my auto cancelled orders during the shq technical problem. the invoice has being deducted from my account. i believe this is unfair as i wasn't the cause of the orders being cancelled it was due to the technical problem. so please i believe my money should be returned.
    I have sent a mail and i haven't received reply reason i came here to lay my complain.
    Also please i believe i should have my self fulfill back as i have proven my self over time as a good merchant.
    Please kindly help look into this.
    Thanks.
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Hauwau,
    
    Good to know this has been resolved. Kindly keep us abreast of any additional issue.
    
    @Adeola, thank you so much for your assistance. 
  • HB
    Hauwau B S
    Posted 1 year ago
    Yes @Adeola. Thanks so much I have mine too resolved now. But wow it was something else. so much cancelled orders. i hope i wont be billed the 599. Konga it wasnt my fault oh. biko
  • AA
    Adeola A S
    Posted 1 year ago
    @Hauwau call customer service, our issue has been resolved. Hope you get yours sorted out soon
  • HB
    Hauwau B S
    Posted 1 year ago
    @Adeola i did exactly as you said. i can only see 17 notifications. i guess there is a limit. i have scrolled and scrolled it is not exceeding that 17th notification.
  • AA
    Adeola A S
    Posted 1 year ago
    @Hauwau, slightly click on the right hand section , as if you are trying to open order, then use your laptop arrow keys (the one at the bottom) and keep moving down.  I hope this works
  • AA
    Adeola A S
    Posted 1 year ago
    @ Hauwau are you sure, I can view mine upto 3days ago, have you tried trying to scroll down
  • HB
    Hauwau B S
    Posted 1 year ago
    chai in tears @Adeola i can only see for like 4 hrs ago down when i scrolled. not scrolling past today 4 hrs bank. guess  it was programe to only show a specific no.
    konga help oh biko

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