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  • SHIPPING CHARGES ON MY ACCCOUNT

    General Discussion Created 2 years ago | Updated 2 years ago
  • MA
    Mercy A S
    Hi, Ive been getting charged for customers shipping cost from my wallet. Both those paid in and not paid in by Konga express. At a point I got confused, but another occurred today and I have to raise it as it is very clear it wasn't paid into my account. Finance should please look into this and have my money refunded. Thanks. 
    
    Bella Donna Clothing.

Comment

  • tF
    teju F Konga Moderator
    Posted 2 years ago
    Hello Mercy, 
    
    Please note that all personal details that include order numbers should not be shared on the forum. You will be required to send a mail to [email protected]'>[email protected] for resolution.
    
    if you have reached out to [email protected]'>[email protected] and yet to receive a response within 48 business hours, kindly share the ticket number for the issue raised to enable us investigate further.
    
    Thank you.

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