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  • Share Your Thoughts Saturday: If you were to be employed by Konga today as a Manager or Supervisor, what's that one thing you will change immediately ?

    General Discussion Created 1 year ago | Updated 1 year ago
  • OO
    Omolara O Konga Moderator
    If you were to be employed by Konga today as a Manager or Supervisor, what's that one thing you will change immediately? 
    
    Share your thoughts in the comment section below

Comments

  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Odikanekwu,
    
    Thank you  for your suggestions and feedback.
    
    To address a few of these points;
    
    1) Orders in shipped state by KOS sometimes experience delay due to customer's unavailability as at the time of shipment/delivery or a customer rescheduling delivery, That is however not to acknowledge some exceptions. For these ones, you can track these orders or reach out to us to understand the reason for delay and we will be glad to investigate.
    
    2)  For KOS contact numbers, you can make request for this when you visit your preferred drop off contact and have built a rapport or established the need for it. The reason this is not made available online is to ensure the KOS reps are able to focus on the order shipment and less on receiving calls- some of which may end up being prank calls while on duty. This is why we request that all enquiries can be channeled via Konga.
    
    3) For prepayment of orders, we have capped the sum to be higher than N20,000 to avoid loss of sales for our merchants. A high percentage of customers especially new ones still have trust issues with online sales that request for payment before delivery. Konga has also rolled out a process that helps us blacklist recurring prank customers. 
    
    4) Mails are attended to within 48hours but if this is not the case, kindly forward such mails again if you are yet to receive a response within this time. 
    
    We are however working on other suggestions and mapping out strategies to ensure swift delivery and quick returns of failed orders.
    
    Thank you once again for your feedback Odikanekwu.
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Thank you Oluwaseyi for the feedback,
    
    These areas will be investigated and I'm certain you will experience some positive differences sooner than expected. 
  • OO
    Odikanekwu O S
    Posted 1 year ago
    Thanks for this opportunity 
    1, same way konga monitors orders not shipped, I  will monitor shipped order and make sure they are taken out for delivery,Updated when delivered 
    2, we put a penalty on any order that is been shipped and not taken out for delivery.on the KOS centre find guilty. 
    3.we make the phone numbers of all KOS centre available for merchant
    4.orders more than 20,000, buyers we be made to pay delivery when placing the order
    5.we monitor and make sure mails been sent by merchant and attended to
    6.Orders that failed delivery that spends more than the stipulated time to be returned to the merchant, any KOS centre found guilty we be made to pay for them
    All materials needed for merchant to package their orders for shipment we be monitored 
  • OA
    Oluwaseyi A S
    Posted 1 year ago
    For the ones I have experienced:
    -KOS Computer village, Ikeja
    -KOS Gacoun Plaza, Festac 
    -KOS Dideolu court, Ogba
    
  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Oluwaseyi,
    
    Thank you for your candid suggestions. 
    
    Kindly share the KOS locations that you visit to drop off your items to help us identify the more heavily congested locations that require queue tag machines due to the congestion. That way, we can prioritize these requests for locations with the most crowded centers.
    
    Once again, we appreciate your feedback as each one counts.
  • Chibuzor O S
    Posted 1 year ago
    Yea I agree with Mercy A. And I for one don't want to hand out good ideas without credit, compensation or attribution. Want to pick someone's brain? Hire them as a consultant.
  • MA
    Mercy A S
    Posted 1 year ago
    Share thoughts? Is KONGA really going to work on our thoughts and suggestions? We all know the answer, that's why no merchant has engaged on this post. 
  • OA
    Oluwaseyi A S
    Posted 1 year ago
    MY TUPPENNY
    1- I would ensure every KOS drop off has the queue tag machine. This will end all the unnecessary bile due to seeing late comers shunting and jumping queues.
    2- I would give fast track to sellers who are heavily pregnant, disabled and elderly at drop off centres. Many centers have inadequate sitting places.
    3-I would give an hour break to staff to eat. I see many of them munching and slurping at the computer desk. 
    4-Each dropoff center/office will have a private bay for the staff to take their lunch.
    5- Good toilets for staff and sellers (clean water gushing from shiny taps, well ventilated, bright hues, good lighting, liquid soap dispensers, heat dryers, enough tissuerolls etc are not much to ask for). Toilets are necessities  not luxuries pls. Create a great selling ambiance.
    .....So much more, but these are tops for now.
    

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