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  • Sellers why do you prefer KEXPRESS?

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • OO
    Olajumoke O S
    I just feel if we share the reasons why we love to use Kexpress; it may  help Konga work on KEXPRESS's timely and effective service delivery. 
    
    

Comments

  • OO
    Oludotun O B
    Posted 2 years ago
    I think the question should have been "why would you prefer to use K-Express? And the answer would av been;
    Closer drop off points
    Packaging materials
    Improving delivery efficiency within Lagos
    Cheaper than the partners
    shipping fee is not paid instantly
    
    
  • OO
    Olajumoke O S
    Posted 2 years ago
    For me its Proximity and experience with POD.
    @ Ifeoma.. I believe it's at the point of drop off that Kexpress comes in. We have received order via Konga. Kexpress completes the process by delivering our goods to the customer in exchange for money.
    
  • IO
    Ifeoma O S
    Posted 2 years ago
    It appears to me that the question may be a little confusing. I am not sure that Konga drop centre can be taken solely as K-Express. If your question is about the courier services being provided by K-Express then I believe that Konga has some work to do with the service delivery especially with customer communication and rate of delivery failures. Though I can see some improvements but more needs to be done. For the drop off centers, I believe they are doing a great job. Yes proximity to drop off centers, cheaper delivery charges compared to the new rates for other couriers (only after self fulfill platform was launched),  cash collection for POD orders, consistency with returning of orders which have failed delivery, and lack of viable alternative are the reasons why I still use them.
  • OL
    Oluwatosin L S
    Posted 2 years ago
    I wouldn't really say i prefer Kexpress. The drop off centre closest to me always had a lot of issues so i would go to the VI drop off centre. The manager at that centre, Emmanuel Agada is a great guy, leading a great team. They would do their best to resolve any issues and if there was any difficulty, i could confidently leave my products in their care knowing that they would sort everything out and get it shipped.
    
    However, with the launch of self fulfil, it was a no-brainer for me. I dropped Kexpress, and went with my own courier company because the company would come pick up. At a fee, yes, but it costs time and money to go to Kexpress centres. It is cheaper for me to pay extra to my courier company to pick up. Kexpress mooted this option several times, but never did get it done. 
  • AK
    Adenike K S
    Posted 2 years ago
    Easy drop off points
    they collect money from customers
    credit my account after taking out commission
    don't have to worry about payback to Konga if I had used other couriers
    in short, less wahala in a system full of wahala.
  • IO
    Iheoma O S
    Posted 2 years ago
    Easy drop off point
    Friendly staff 
    Cannot be bothered to deal with distribution would rather someone else does it
    Well trained and know what they are about
  • T
    Temilola S
    Posted 2 years ago
    Great thread !!!
    
    easy drop off point, 10 minutes from me
    experienced at handling pod
    money gets paid in my account. lets stay positive lol
    lovely people at the alagomeji drop off point at the lady
    easy and seamless 
  • Ezekiel E S
    Posted 2 years ago
    I prefer K-express because of the accessibility of there drop off points.

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