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  • SELF FULFILLMENT ORDER

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • NI
    Nicholas I S
    Hello,
    I just got an order notification.The delivery address is very much close.Thus,it is obvious I wouldn't be making use of KOS or any other courier network for this delivery.I would be going for the self fulfillment order.What are the process involved?can I get the bank accounts details of Konga that I pay in their commission?
    Some helpful tips and advice is needed here

Comments

  • ML
    Morenikeji L B
    Posted 2 years ago
    Hello Once again Nicholas,
    
    If such a situation arises, the merchant ( Seller ) is expected to pay the money directly to the customer's account .
    
    Regards.
  • NI
    Nicholas I S
    Posted 2 years ago
    Thank you Morenike for that tips.I have set the process in motion.Contact have been made with the buyer.All things being equal,I would be self delivering and closing this particular sales tommorrow.
    On the issue of self delivery,what happens if there is a complaint about the product within the seven days return window and a need for cash refund comes up?How does the buyer get his or her money back,a money that have already been paid in cash to the seller?
  • ML
    MORENIKEJI L B
    Posted 2 years ago
    Hello Nicholas,
    
    Trust you are doing great 
    Kindly follow these steps for self fulfill orders ;
    # Click order on your SHQ page and select "ship"
    #A pop up notification shows with the options of shipping via K-Express or Self , click on "Self "
    # You are to ensure that this order gets delivered to customer within 3 days 
    # Mark order as delivered only AFTER customer has taken delivery of order ( i.e you are sure that order has been delivered to customer ) 
    #You will receive a system generated invoice of the commission that konga is entitled to regarding this sale on your anniversary date and you have the option of paying into Konga's account via Konga pay or internet banking .
    
    Hope this helps .
    
    Regards. 

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