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  • self fulfil returned order

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • oo
    osunkoya o S
      I delivered an order my self and the buyer rejected it, how do i update the status of the order. do i just do shipped and wait for the buyer to say she did not collect the item. Thanks i need urgent answers as the time left to ship is just today. Thank you.

Comments

  • oo
    osunkoya o S
    Posted 2 years ago
    Thank you. but i have cancelled it already before seeing your response. so i am going to ave to send a mail back to konga about counting that as a cancelled order instead it should be a return order. Thank you.
  • DD
    Dolapo D S
    Posted 2 years ago
    Hello,
    
    Since you actually shipped the order before it was rejected by the customer, please mark as shipped. If you cancel it, it counts against your store. 
    When orders are rejected by customers, pls send a mail to [email protected] for it to be updated as you cannot do that from your sellerhq account.
    I hope this clarifies things.
  • oo
    osunkoya o S
    Posted 2 years ago
    i sent a mail to konga yesterday i did not get a response ontime thats why i posted here. i was told to cancel the order now am getting a different response. for the purpose of next time pls which one is appropriate cancel the order or mark as shipped. thank you.
  • DD
    Dolapo D S
    Posted 2 years ago
    Hello,
    
    Please update the order to shipped via self fulfillment then send an email to [email protected] with the order number so it can be updated as returned.

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