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  • Returned orders

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • oo
    osunkoya o S
    I have read through this forum and seen people complain of self fulfill and how buyers disappoint because its pay on delivery.
    First i will like to suggest that konga do something about POD as it affects sellers. also when orders are returned from buyers the reasons should be stated so sellers can know and also when orders are returned for no genuine reasons buyers should be made to pay for shipping that way the return rates reduces and unserious buyers can be tamed that way Konga itself is not loosing. Konga please return returned orders ontime to sellers.


  • AO
    Akorede O S
    Posted 3 years ago
    Return issue is an issue that needs a stir measure but to me ,if we merchants can bear it .Konga ,should mandate prospects to pay to wallet,which will be bear the shipping charges only,which will be deducted in the wallet,or better still,mandate compulsory payment before is shipped out,
    What I noticed of recent is some prospects just wants to try and see,if truely the konga system works and from my recent survey,many of the retuns are even from new signing to konga,and I want to implore konga to soften its sanction on merchnts cancelling some orders,for example,a customer who has ordered to 28orders and he only paid for 2orders,what do you think another seller that receive his next order should?if I am the one its obvious this person is not a serious and genuine buyer so therefore I will cancel it.
    I called 3 returned buyers this morning,and 2switched immediately I introduced myself,one said he travelled, will he just travel and not have make provision for someone to pick collect the goods for him? Well,am no surprise on return anymore since the day I saw all these big screen televisions returned at kings warehouse,but the painful aspect of it is if you have gone out to use money to buy this product,it therefore means your money will be tied down!
    But,do kings too use to have return items?if yes,then all of should bear the bear it for one month and implement payment before shipping,though it might reduce sales but we will be happy at last!
  • OF
    Ovegho F S
    Posted 3 years ago
    @osunkoya, that's a welcome contribution there. Some buyers are not just serious with the POD thing. It's a policy aimed at protecting them fraudsters initiated by Konga team because of the peculiar situation we found ourselves in this part of the world (doubting thomases) but it's now being abused by some fake buyers which is making them to feel that they can just mess up with eCommerce revolution in Nigeria particularly and the world in general. I'll strongly suggest to Konga to devise a means of curtailing this otherwise it'll jeopardize its growth and expansion.
    Buyers should be made the bear the cost of returning the items. So that genuine buyers will be the only ones  patronizing sellers. If they (buyers) knows from the onset that they will bear the cost returning an item, the child's play being exhibited by so many of them will cease forthwith and eCommerce will grow after sifting the bad buyers from the real ones.
    KONGA, please do something urgently about this. Many thanks. 
  • Ebere O B
    Posted 3 years ago
    Hello Osunkoya,  
    Thank you for reaching out to us,  these concerns have been raised previously, and we will continue looking into solutions to tackle issues that arise from POD and returned orders. 
    @Chinwe , when an item is confirmed missing,a claims request is raised on behalf of the seller. Please send an email to mall@konga.com with the pending order numbers for a timely resolution.
  • cu
    chinwe u S
    Posted 3 years ago
    Yes pls Konga should do something on this because I have not received 2 of my rejected orders since mid April 2015. I have been calling Konga on this. If it got missing who will pay?

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