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  • Returned order tampered with.

    Payment Created 1 year ago | Updated 1 year ago
  • oa
    olufunke a S
    i went to pick up a returned order (order no F28863793500) at kong office in sura and found out that the seal was torn and the product was leaking. i refused to take back the item and i was promised a refund soon. this is well over a week now.

Comments

  • OO
    Omolara O Konga Moderator
    Posted 1 year ago
    Hello Olufunke,
    
    A claim process has been initiated for the damaged  item. Our mall team will give an update on the current status of the item. Please, be rest assured that payment will proceed once approved. 
    
    Do have a great day.
  • SO
    SHADE O S
    Posted 1 year ago
    this has happened to me also same sura the item was dvd stand made from tempered glass unfortunately for me i had a lot of returns by the time i looked at it the whole product was shattered into pieces the only way this could have happened is if the item was thrown from a very high place even just last week i went to pick up a returned ironing board only for me to realize that the legs were jagged and the leg stands had fallen off 

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