General DiscussionCreated 3 years ago
| Updated 3 years ago
Does konga charge(shipping) seller for returned item by customer?
Posted 3 years ago
Konga will not charge a merchant for a returned item by customer. However in a scenario where there is a dispute on the order, and the customer has requested a return either due to counterfeit or substandard reasons.
You will be required to send an email to [email protected] or call our customer care line 01-4605555 for further instructions on how to go about a replacement or return process of this item.
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