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  • RETURNED ITEM charges

    General Discussion Created 3 years ago | Updated 3 years ago
  • RE
    REGINA E S
    Does konga charge(shipping) seller for returned item by customer?

Comment

  • Ebere O B
    Posted 3 years ago
    Hello  Regina,
    Konga will not charge a merchant for a returned item by customer. However in a scenario where there is a dispute on the order, and the customer has requested a return either due to counterfeit or substandard reasons.
    
    You will be required to send an email to mall@konga.com or call our customer care line 01-4605555 for further instructions on how to go about a replacement or return process of this item.

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