Shipping and DeliveryCreated 3 years ago
| Updated 3 years ago
I realised that Nigerian/buyers are abusing the the pay on delivery system by returning items ordered for, its not encouraging us seller/merchants.
I suggest Konga should charge them, to pay for delivery of items, if the item is rejected, then will they bear the courier cost of and not the seller.
Does Konga Charge sellers the courier cost of returned/rejected items?
Posted 3 years ago
Thank you for your feedback. Sellers are not charged for returned or rejected items when shipping via K- express.
However, when shipping a POD order via any other 3rd party Logistics not K-express , please contact the buyer,
a buyer who is no longer interested will dissuade the seller from shipping a POD order.
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