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  • Payout issues

    Payment Created 10 months ago | Updated 10 months ago
  • ai
    andrew i B
    Hi Konga. 
    
    I've been trying to payout from my konga wallet to my bank account but it won't work. 
    
    I need your assistance. 

Comments

  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Hello Andrew,
    
    You should receive a response within 48 business hours. 
    
    Note the business closes for weekends.
    
  • ai
    andrew i B
    Posted 10 months ago
    I already sent a mail to support@konga.com, adding my bank details and I haven't gotten a reply. 
  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Hello Andrew,
    
    Please send an email to help@konga.com for the amount being requested and the bank account to be credited.
    
    Thank you.
  • ai
    andrew i B
    Posted 10 months ago
    I'm a buyer.
  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Hello Andrew,
    
    Please confirm if you are a buyer or seller.
    
    Thank you.
  • ai
    andrew i B
    Posted 10 months ago
    The error message is: "It appears there was an error. Please try again later"
  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Hello Andrew,
    
    What error response are you receiving?

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