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  • payout is just too slow

    Payment Created 3 years ago | Updated 2 years ago
  • oa
    oluwasijibomi a S
    Payment into accounts takes like forever. We merchants need money at hand to run our businesses. Also some of us do not run only have online stores we have shops.  orders come in we drop off they get to the customers money goes to escrow, we request payout and it takes even sometimes 10 days to get into my account, this also affect my shop because goods are going out and no money coming in its like I'm selling on credit please work on the pay out . Sometimes the workers at the drop off centres mix them up. After like a whole week customers call and say they received the wrong thing. That's like a set back please konga team work on this 
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Comments

  • Bret E Konga Moderator
    Posted 3 years ago
    Hi guys
    
    A system is coming by the end of April that Konga is keeping a bit secret. We have been working with banks for 5 months now and it will allow for instantaneous payments.
    
    Payment delays will become a thing of the past. 
    
    You will love this and we guarantee it.
    
    Bret
  • BO
    Bukky O S
    Posted 3 years ago
    i strongly agree with Oluwasijibomi on this. Why keep the money in Escrow at all when i do not offer returns.  lets even agree that you have to keep it in escrow why delay payment when we request for payouts. This is really not helping sellers as we need our cash like yesterday. Please look into this as part of the areas you need to improve upon. I currently have 2 payout requests pending since last week friday. I called customer service and was told I will get one tomorrow but she cant assure me of getting the second one yet. I ask why? 

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