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  • payments notifications on konga( wallet crediting)

    General Discussion Created 3 years ago | Updated 3 years ago
  • TO
    Theodora O S
    Hello I'm Dora and I was wondering if its possible for konga to be more detailed in the payment mail. At my store, we have recordings of the items that have been dropped off with the purchase codes and we check out the ones that have been paid for but the problem while keeping our records is that the mails that are sent for store crediting or wallet funding do not write the codes that they are crediting for. They just say the item but we can't tell which one cause we have sold more than one of that item. 

Comments

  • TO
    Theodora O S
    Posted 3 years ago
    Yes I thought I could do records like that until today when I got an alert for payment for an item and when I logged in to my wallet, there was no pay in. Obviously there must have been an error but now I'm not sure which item has this error so I cld be more clear if I'm to make a complaint. But I would have known if the mail for payment that came in, showed the order number it came in for.
  • Eucharia O B
    Posted 3 years ago
    Hi Dora,  This is a good idea. saves a lot of the hassle.
    Here is how i check mine. 
    log into SHQ, Under Konga wallet, check 'my Account' , You can find a history of all order payments that have moved into your wallet from your escrow. 

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