In August when Konga started the reduced shipping cost to encoutage buyers to prepay for orders and the weight based shipping charge , I had lots of delivered orders that was overcharged shipping fees. These are ladies clothing and accessories each item less than 1kg. I have sent several emails and made calls but Konga still owes me over #5000 for overcharged shipping fee between June and August. How do I get paid #720 instead of #2720 and #1150 instead of #3400, and then others orders of #250 each, that is after they've taken their commission and shipping charge. I don't understand how they make such mistakes and wont resolve for months, all I've been getting is apologies.
2016 is coming to an end still no pay from Konga, am I the only merchant facing this?
Posted 1 year ago
Thanks for bringing this to our attention. It will be investigated and resolved as soon as possible.
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