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  • Overcharged Shipping Costs.

    Payment Created 1 year ago | Updated 1 year ago
  • MA
    Mercy A S
    In August when Konga started the reduced shipping cost to encoutage buyers to prepay for orders and the weight based shipping charge , I had lots of delivered orders that was overcharged shipping fees. These are ladies clothing and accessories each item less than 1kg. I have sent several emails and made calls but  Konga still owes me over #5000 for overcharged shipping fee between June and August. How do I get paid #720 instead of #2720 and #1150 instead of #3400, and then others orders of #250 each, that is after they've taken their commission and shipping charge. I don't understand how they make such mistakes and wont resolve for months, all I've been getting is apologies. 
    2016 is coming to an end still no pay from Konga, am I the only merchant facing this?

Comment

  • OO
    Omolara O Konga Moderator
    Posted 1 year ago
    Hello Mercy,
    
    Thanks for bringing this to our attention. It will be investigated and resolved as soon as possible. 

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