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  • Order Placement Issue

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • Temitope M Temitope M S
    Am a new seller and i do not understand what just happened an order was placed on my store, the price per unit is #3300, someone ordered from Ondo town and Kexpress shipping rate for that is #1500 but on the balance due for shipment i saw #2,800 which was supposed to be #4,800 instead. How come?

Comments

  • HK
    Henri K B
    Posted 3 years ago
    Yes it is possible, I already explained to you that I had the same issue sometime last week, and after contacting Konga, they informed me the seller had already prepaid part payment for the item with bonus funds in her account which was why am seeing a different amount in the invoice. When Konga is crediting your wallet, they will credit it with the full amount of the item less shipping charges and commission charged for the item.
  • Temitope M S
    Posted 3 years ago
    I contacted the buyer he said he had a 2000 naira bonus and he used it to pay so the 2000 was removed and he's left to balance #2,800. is that even possible?
  • HK
    Henri K B
    Posted 3 years ago
    Same thing happened to me last week, after contacting Konga they informed me the buyer had made part payment for the order with the money in the buyers account, so the balance of the payment for the order will be paid on delivery. This means that, my item is 5000 Naira, the buyer had 2000 Naira in her Konga account which she used to prepay for the purchase, so on delivery of the order to the buyer, she will pay the balance of 3000 Naira cash or through POS. Hope you understand. But still you need to contact Konga and make certain of what exactly is going on.

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