Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • ORDER CANCELLATION AND SUSPENSION

    Store Management Created 3 years ago | Updated 3 years ago
  • oj
    oke j S
     Today, I received some orders, with identical products on it, to same name and phone number. I called the buyer immediately to know what happened. The buyer told me it was a mistake that he wanted to add a third order thats why he made another new order so he won't pay for delivery twice. He asked me to cancel the first one, of which i can't because konga has warned me that i have only one strike remaining before suspension.
    Now i have 3 other orders that I'm not accepting because konga decided to be selling all my products for N1,000 (products of N8,500 & N9,500) though they've rectified the price but the orders still remain.
    Please!!! Konga moderators what do you advice i do to these orders?
Discussion has been closed

Comment

  • Ebere O B
    Posted 3 years ago
    Hello Oke,  You can send the order numbers to mall@konga.com requesting the orders be cancelled, Also state the reason for cancellation.
    
    
    
    

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!

People in Conversation