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  • Non-Payment for Self-Delivery Items

    Payment Created 3 years ago | Updated 3 years ago
  • AS
    Abimbola S S
    Good morning, you sent an email yesterday with the following information:
    
    'For all Pay-On-Delivery orders delivered through other means other than K-Express, Konga will NOT pay the seller. Sellers are expected to make arrangements to receive their sales proceeds from their shipping carrier or collect cash from the buyer upon self-delivery. Shipping by any other means (Self- delivery, DHL, CourierPlus, QUO, UPS, EMS, etc.) is considered 'Self-delivery'. This means that non K-Express delivery is considered self-delivery.'
    
    How do we receive our sales proceeds from DHL especially when the order in question was dropped off at your Konga centre but shipped by DHL?
Discussion has been closed

Comments

  • Ebere O B
    Posted 3 years ago
    Hello Abimbola, Sorry for this delay, Please send the order number to mall@konga.com for a proper investigation
  • AS
    Abimbola S S
    Posted 3 years ago
    Hello Ebere,
    
    Thanks for your response but why is it taking forever to make payment for an order that was confirmed delivered to the customer since 16th April?
  • Ebere O B
    Posted 3 years ago
    Hello Abimbola,
    
    Payment will be received from Konga for all orders dropped off at any K-Express center irrespective of the carrier used to deliver the order to the customer.

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