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  • No response to complaints sent via email

    Support Created 2 years ago | Updated 2 years ago
  • WA
    Wasiu A S
    Is there a reason Konga has stopped responding or replying to emails? 
    
    I have sent several emails to sellerservices@konga.com to complain about excess shipping charges and non return of return orders but non of the emails was replied nor the issue resolved. 

Comments

  • HB
    Hauwau B S
    Posted 2 years ago
    i wonder, they haven't being replying to mine too
  • ki
    kene i Konga Moderator
    Posted 2 years ago
    Hello Wasiu,
    
    Our sincere apologies on the lack of response from our team.
    
    Please note that your mails have been located and will be escalated to the appropriate party to be resolved.
    
    However, for your emails to be attended to promptly kindly direct all complaints via mall@konga.com
    
    Thank you

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