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  • No attempt to deliver order

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • AM
    Aminu M S
    An order placed from my store was updated as 'your order is on its way to you '  and about 10-15 minutes  later updated as 'attempted delivery '. This has happened twice for the same order and I know that after the third time,it would be returned back to me (the seller ). So I decided to call the buyer again. He told me that he was never called for delivery but only received a message that he missed delivery. HE WAS NEVER CONTACTED. He even told me he's at home today and tomorrow waiting for his order! 
    
    It is sad that I ship to KEXPRESS within 24hrs an order is placed (unless it's a weekend ) but I have to call Konga,  send mail and come to the forum  (though it's not a complaint forum but sometimes the sellers don't have other option)  before orders are delivered. Please konga should do something about this. 

Comments

  • ki
    kene i Konga Moderator
    Posted 2 years ago
    Dear Aminu,
    
    Thank you for contacting us. Once again please be informed this forum is not a channel for complaint, kindly send all complains to help@konga.com. However, this issue will be directed to the appropriate department and it will be looked into.
    
    Regards
  • AM
    Aminu M S
    Posted 2 years ago
    Note that the presumed delivery update does not add up 

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