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  • NEW DEVELOPMENT!!! Order Delivery Messages Received but Escrow Balance not Updated

    General Discussion Created 3 years ago | Updated 3 years ago
  • Abioye Festus Adekunle A Abioye Festus Adekunle A B
    Recently, I have been experiencing this issues. I keep receiving order delivery messages but my escrow balance is not updated. Is anyone experiencing this too. Konga, please, what is happening? I called but the machine response keep burning my airtime. Response please 

Comments

  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    @Olabimpe and Bukky, this issue has been resolved. Kindly check your escrow balance to confirm changes . If this issue persists, please send a mail to mall@konga.com we look into it and get back to you. 
  • BO
    Bukky O S
    Posted 3 years ago
    I have the same issue, all the delivery messages i got since yesterday are not reflecting in my escrow balance, I just sent a mail about it now.
    
    i hope this is resolved promptly.
  • OA
    OPEYEMI A S
    Posted 3 years ago
    I have not been watching out for my escrow update, I just assume Konga knows what its doing. I definitely believe based on my deliveries I should have more pay outs than I've had but I thought it was just taking its time. I think its time I take a closer look.
  • OW
    Olabimpe W B
    Posted 3 years ago
    That happens sometimes, I believe it is a system error as it would be corrected in due course.
    I haven't had any case of missing funds without resolution. 
  • Abioye Festus Adekunle A B
    Posted 3 years ago
    I have resent the mail now 
  • Abioye Festus Adekunle A B
    Posted 3 years ago
    I have been sending mail but no response 
  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    Hello Abioye, 
    
    Apologies for your experience. Kindly send a mail to mall@konga.com including your store details, we will look into it and revert.

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