Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • My Worst "POD" Delivery Experience! [PLEASE READ}

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • EF
    EZE F S
    So a buyer ordered my smart watch then i called him to confirm if he was available, after the confirmation i decided to do the delivery myself because the buyer's location was not that far. So on my way still inside the bus i decided to call the buyer to confirm if his line was still available only to find out that the dude blocked my line on his iPhone so that i won't be able to call him. (I use an iPhone too so it was easy to detect when one blocks you from calling his/her line).
    Then i called the buyer using my other line when he picked and discovered it was I calling he aborted the call and blocked the second line i used in calling him. 
    What can i do? I had to go back home and the worst part was i spent N3,000 altogether!.
    Konga, biko, please this POD of a thing makes room for unserious buyers. 
    I can't take this anymore seriously!!
    This is so frustrating!
    Please help us we sellers, we are suffering!!!!
Discussion has been closed


  • Ebere O B
    Posted 3 years ago
    Hello All,
     I am sorry to hear about these unfortunate experiences you have had in the past as regards unserious buyers, please we urge you to continue to send details of these buyers to [email protected] , we will definitely look into these buyer accounts. Thank you for your valuable feedback.
  • OO
    Oludotun O B
    Posted 3 years ago
    You're not alone on this o, only that mine was loss of money. It happened that I received an order from one lady in  Ekiti. I decided to ship with Courier Plus for an Item i was selling for #2,000. I called the customer before shipping o and you won't believe that after a few days I tried calling the lady, she spake in a low voice and when i introduced myself, she cut the line and never picked my call again. She never did pick my call until I tried with my other line the next day and just gave me an excuse that she was told to come pick up the item somewhere. I was annoyed and went to Courier plus office the next Monday, only for them to put a call through and get a response that they tried calling the customer but she was not serious. She made me pay extra 40% of the shipping cost (#850) for them to return the item to me.
  • Adegboyega A B
    Posted 3 years ago
    I am not suprised. It is not peculiar to Konga. I have had similar experience even on other platforms
  • Kunle O S
    Posted 3 years ago
    Please send the email address of unserious buyers, order numbers and information about the circumstances to [email protected]  We'll investigate accordingly.
  • VD
    Victor D S
    Posted 3 years ago
    Truly a very painful experience.
    I can relate with this.
    I got an order sometime ago from a customer here in Lagos and I decided to do self-fulfil.
    I called the customer as soon as I was close to Tinubu square (that was the address he used).
    I told him I was around and will call him in two minutes. Lo and behold, he didnt answer my subsequent calls. 
    That was the last time I attempted to self-fulfil.
    That experience gave me a taste of what the k-express delivery guys are facing out there.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!