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  • MISSING ORDERs

    Shipping and Delivery Created 1 year ago | Updated 1 year ago
  • Emiola A Emiola A S
    As KOS workers turn to stealing seller items? two of my expensive WET/DRY shaver has not arrived back to my store till now, am tired of sending Email, all they keep telling me is will we get back to you in due time since 18th Nov,20016 that is for first shaver. Second shaver again............. since 22th Dec,2016.
    shaver 1 cost (#45,000)
    shaver 2 cost (#51,200)
    my business is running on Loan from bank, how will i pay back when about #100,000 is missing with Konga........ something is not right from the workers or KOS. if there is not update on all my missing items, I will get everyone in Kubwa drop office arrest for collecting my items without deliver it to costumer or either returning back to me for months now.

Comments

  • OO
    Omolara O Konga Moderator
    Posted 1 year ago
    Hello Emiola,
    
    Thanks for bringing this to our attention. Please send the order numbers to this orders to [email protected] to enable us to track this orders quicker. Also, kindly note that you can track your orders on track.konga.com.
    
    
  • Emiola A S
    Posted 1 year ago
    Case:[#Z148357049984710] orders
    Inbox
    x 
    
    Konga Mall
    5 Jan (2 days ago)
    
    to me 
    Dear Adenike,
    
    Thank you for contacting Konga Mall.
    
    We acknowledge the receipt of your mail and we apologize for the delayed return of these orders, to your preferred location for retrieval.
    
    Kindly be informed that this has been brought to the notice of the appropriate unit, and the delivery teams in these locations will be contacted as well to hasten the process in order for you to take receipt of your items as soon as possible.
    
    We humbly request you to bear with us while we work towards having these returns successfully made for you.
    
    We regret any inconvenience caused by the delays.
    
    At Konga Mall, our sellers are everything to us and we will do our best to ensure that they are satisfied with our services.
    
    Should you require any further assistance, please contact us via email: [email protected] or call our helpline on 014605555 / 08094605555.
    
    Thank you for your kind understanding.
    
    We appreciate your business.
    
    Yours Sincerely.
    
    Idialu Omoike.
    
    For: Konga Nigeria.
  • Emiola A S
    Posted 1 year ago
    NOTE: KOS don't send me any Email again until you find my items. ( ENOUGH IS ENOUGH)
    there usual .................................. is like this:
    Case:[#Z148343982355236] Fwd: Case:[#Z148041521941711] Re: Case:[#Z148034124118605] konga mistake
    Inbox
    x 
    
    Konga Mall
    3 Jan (4 days ago)
    
    to me 
    Dear Emiola Adenike,
    
    Thank you for contacting Konga Mall.
    
    I acknowledge the receipt of your mail with respect to the wrong item that was returned to you and I sincerely apologize for the prolonged resolution.
    
    However, kindly be informed that your complaint has been escalated to our risk & compliance team and we await feedback.
    
    Be rest assured that feedback will be communicated to you periodically during the investigation.
    
    I implore you to please exercise a little patience with us while we have the issue regarding the mismatched item resolved.
    
    I sincerely regret any inconvenience this may have caused you.
    
    At Konga.com, we remain committed to ensuring our customers are given the best online shopping experience.
    
    For further enquiries, kindly send a mail to [email protected] or contact us on any of these lines: 014605555 /0809 460 5555.
    
    Thank you for your patronage.
    
    Yours sincerely,
    
    Opeyemi O.
    
    For: Konga Nigeria.

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