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  • [email protected] NOT responding again

    General Discussion Created 3 years ago | Updated 3 years ago
  • Abioye Festus Adekunle A Abioye Festus Adekunle A B
    I have you all discovered that recently, [email protected] is not responding again or solve issue again. I have made many complaints concerning my UN-SHIPPED more than 20 dropped off orders at Festac drop off centre. But nothing has been done on it. Is anyone experiencing this too? Please, comment.

Comments

  • Ebere O B
    Posted 3 years ago
    Hello Seyi, This will be looked into, Please re-route your queries to [email protected] or [email protected]
  • Abioye Festus Adekunle A B
    Posted 3 years ago
    I'm glad to inform you that out of about 20 orders complained, 14 orders has been updated as shipped. 
  • Seyi L B
    Posted 3 years ago
    Hi Adeola, 
    Most certain i sent to [email protected] and the mail comes back with a Delivery Failure prompt
    
    see pic attached
  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    Hello Seyi, please confirm you are sending the mail to [email protected] not  [email protected] The email address is active.
  • Seyi L B
    Posted 3 years ago
    Adeola Y
    
    The [email protected] doesnt seem to exist.. sent mails several times ..returns with a delivery failure
  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    @Festus, Apologies for your experience. When a mail is sent to [email protected], we provide a solution within 48hours. However, we will look into this issue. You can also track your orders using this link track.konga.com and if you have any complaints, kindly forward to [email protected]

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