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  • KOS SERVICE GIVING FALSE UPDATE ON TRACKING EVEN WITHOUT CONTACTING CUSTOMERS

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • EO
    Emmanuel O S
    This one was not the first time or second, it has always been the habit of KOS express guys to update order as "Rescheduled by Customers"  even when they did not contact the Customer, A customer is anxiously waiting to take delivery of his Order then the next thing is its being rescheduled.
    This Order was actually an Ikeja Lagos Order which was supposed to have been delivered within three day after  merchant shipped.
    The customer said one Labran James from KOS called him with 09095397808 that he will deliver and he needed this item urgently and when he did not hear from him again, the phone number was not responding while the order remained static for close to one week, he had no option than to cancel and buys from other source. This is indeed unfair and the annoying part is that its a heavy item processed with money before shipment. These KOS guys will not be punished but will be left to continue causing harm to merchants business especially in this hard times, its just unfair, this is what we suffer everyday as merchants and when we don't ship ordered items our stores are suspended but if we ship we are left at the mercy of konga and KOS who decides which of our items are sold and which ones are returned without contacting customers.

Comments

  • RB
    Rukayat B S
    Posted 2 years ago
    I think it is high time the KOS dispatch teams are called to order. Many times especially since mid of August there has been high incidence of 'Delivery Rescheduled by Customer' or 'Failed delivery' updates. Meanwhile if the customers are contacted their responses is often 'no dispatcher from konga called'. I used to have close to if not more than 90% successful delivery before mid of August. But now the failed delivery, with out with Gera ting is more than 80%.
    I quite agree that sometime customer may not be available at the location when called for item(s) delivery. The KOS team needs to exersice patience and retry contacting the customer rather than marking the order as being failed delivery.
    Buyers' trust will be impacted if the trend continues. Also the commitments of the seller in terms of time, money, effort, interest should not be rewarded with unhappiness as a result of incessant failed delivery.
    I am using this platform call on Konga to look into this matter with the aim of finding solution urgently. SELLERS ARE NOT HAPPY LIKEWISE BUYER ARE LOSING TRUST!!!
  • OM
    OJOCHIDE M S
    Posted 2 years ago
    I feel your pain as I have been in the same situation before. Even after reporting to Konga, I do not think the situation has changed. 
    
    I just hope they find a lasting solution to Failed Delivery by KOS.
  • MA
    Mercy A S
    Posted 2 years ago
    This is my story too o. Imagine orders get to its destination and the same day KOS updates it as 'failed delivery rejected by customer'. Same customer I have been in contact with and has been asking when the item will be delivered. They never contact buyers. Anytime i make a report to Konga, they always start with "we apologize" and Ive stopped wondering if they every get tired of apologizing. Unfortunately all the Konga suggested courier services insist on taking delivery fee before taking orders as opposed to what Konga says. I have an order in sagamu that arrived since 5th of September and is yet to be delivered to the customer, i have sent an email but nothing was done. Im expecting a failed delivery update already cos i will be surprised if they delivered. 
  • na
    nicholas a S
    Posted 2 years ago
    I think it is high time Konga gives us The real number of KOS number. Once that nonsense message of failed delivery shows up we can call the seller to ask if there is any call from them and with these we can make our reports

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