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  • Konga wallet Debited but no Payment made into my bank Account.

    Payment Created 2 years ago | Updated 2 years ago
  • No
    Nnaji o S
    Good day all, 
    i noticed my konga wallet was debited on the 3rd of October 2016, 
    but no credit is reflected in my bank account. Please can this is 
    reflected as i cant afford to lose my capital.
    
    Thank you. 

Comments

  • OO
    Omolara O Konga Moderator
    Posted 2 years ago
    Hello Nnaji,
    
    Thanks for bringing this to our attention, it will be forwarded to the appropriate team and investigated immediately. You will be contacted shortly.
  • KO
    K O S
    Posted 2 years ago
    Hi
    I;m having the same issue. 2 payments disappeared but never got to me since 30th September/Oct 1. On the 5th of October, it came up again as 'wallet fund' only for it to disappear again.No outwards payment of the wallet fund occurred. I have contacted customer service twice and they keep insisting. Other payments were received in my account thereafter but these 2 payments. Please and please, rectify this!
  • MA
    Marilyn A S
    Posted 2 years ago
    Had the same issue, called customer care and the agent said that the money has been moved from Konga escrow to Konga pay wallet... And a orders to be paid for that day will be paid together and not in bits and I'll get an alert within 24hrs. Truly I got an alert within 24hrs.... Visit konga pay on your shq you would see the order there... And if the money has been paid you will see "paid"  if it hasn't it will be blank. 

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