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  • K-Express needs to call customers a day before shipping items out

    Shipping and Delivery Created 2 years ago | Updated 2 years ago
  • UO
    Uka O S
    Iit would be great, if K-Express calls customers a day before delivering items to customers. This would  reduce logistics cost,  help customers to prepare for the delivery and reduce returned orders for Merchants.
    
    I dropped an item at K-Express, Ikota, en-route to Port Harcourt. I tracked the order and noticed it reached Port Harcourt but was on its way back to Lagos. I have been in constant communication with the customer and the customer told me, he never got a call from K-Express and wondered, why the order was returned to Lagos. 
    
    My opinion, K-Express needs to work on providing information. Some customers might not track their orders online. SMS is a great tool for sending information. 
    

Comment

  • ki
    kene i Konga Moderator
    Posted 2 years ago
    Hello Uka,
    
    Thank you for your suggestion, it will be communicated to the responsible party.  Please do not hesitate to send further suggestions to our suggestions@konga.com box.
    
    Regards.

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