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  • Issues - SLA

    General Discussion Created 3 years ago | Updated 3 years ago
  • Ab
    Adesina b S
    I would like to know the SLA for issue resolution in your team, as am amazed that am seeing, A rep of ours would contact you early next week, before the end of the week, etc
    
    If we are issues having to go over 48hrs max, then trust me, it would increase and where lies the first contact resolution?

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