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  • Is anyone seeing price discrepancies on SHQ?

    Payment Created 3 years ago | Updated 3 years ago
  • A
    Atinuke S
    i just accepted an order on SHQ and after accepting, i noticed the total charges due is not correct...order customer order 2 items at 9k each, with 1k delivery total of 19,000 but SHQ is showing this order as 9,000. Is there any promotion going on? i have not listed any of these items on sale - email sent to [email protected] already, i need a urgent response before item is ship. case# 01420121

Comments

  • A
    Atinuke S
    Posted 3 years ago
    @ ifeoma thanks. The invoice didn't detail out the payment break down...some one from Konga actually called me and said the customer had a 10k gift card that was used and i Told them it would have helped to have this information on the order to avoid delay in shipping.
  • IO
    Ifeoma O S
    Posted 3 years ago
    Hello Atinuke, I suggest you open the order and print the invoice to be sure what has happened. It may be that the customer has a voucher or has made upfront payment from his wallet. The invoice will show you these details.
  • NM
    Nini M S
    Posted 3 years ago
    Hello Atinuke
    
    Kindly hold on shipping the order,a representative will reach out to you shortly. Thank you.

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