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  • increasing number of rejected orders

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • YL
    Yusuf L S
    Please, konga needs to address the issue of increasing no of rejected orders especially when their agents in different states in the name of kexpress update deliveries to rejected by customers without even contacting customers in the first place or just after having attempted once. 4 out of my 5 failed deliveries so far is due to the above reasons. When i put a call through to customers, they deny being contacted in some cases.please, this experience is quite harrowing especially for sellers like me who joined konga barely 2 months ago
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  • Ebere O B
    Posted 3 years ago
    Hello Yusuf,
    We apologise for this experience,  we appreciate all concerns raised, we are continually taking steps towards working out and improving our existing services.
    Be assured, your complaint has been forwarded to K-express, also we would request you forward an email to mall@konga.com with the affected order numbers for a proper investigation.
    Thank you.
    

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