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  • image uploading

    Technical Issues Created 2 years ago | Updated 2 years ago
  • Tu
    Timothy u B
    I dont know what the issue is but I can't just upload image successfully i  keep getting resize resize image its frustrating. Pls how can I get help

Comments

  • cn
    chidiebere n B
    Posted 2 years ago
    I'm facing this same problem on the new platform... How do i overcome this ?
  • MO
    Murphy O B
    Posted 2 years ago
    Hello Timothy,  the size of images can be determined in inches, pixels and more, for images to be used with your store, ensure the pixel dimensions are width 500 pixel, and height 500 pixel, also ensure all the elements of the image is captured with the dimension, and that the file is jpeg regardless of what application you are using to resize. 
  • NI
    Nicholas I S
    Posted 2 years ago
    Hello Timothy,
    so have you resized the image as you are told to?
  • ki
    kene i Konga Moderator
    Posted 2 years ago
    Hello Timothy,
    
    Please ensure the properties of the image you are trying to upload meets the criteria.
    File dimensions cannot be less than 300X300 pixels.
    If issue still persists, kindly send an email to mall@konga.com

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