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  • how long does it take to deliver orders to customers from drop-off point?

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • FW
    Femi W S
    hi,
    
    please how long does it take to deliver orders to customers from drop-off point? i have some orders that are getting cancelled which i want to believe would have resulted from late delivery. can the team work on this and help sellers like me stop loosing customers.
    
    Regards,
    Femi.
    Bodikena store.

Comment

  • Ebere O B
    Posted 3 years ago
    Hello Femi, We apologies for the delays. Standard delivery time is 2-7 working days, The K-express team will continue working hard to improve service.  
    
    An advantage of the new Seller HQ platform is you will be able to choose various couriers, rather than just one to deliver your orders.
    
    Please send the affected order numbers to mall@konga.com for a swift resolution

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