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  • How Do I Ship a Self Fulfill Order That is POD (Payment On Delivery)

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • OK
    Olaitan K S
    I received my first order on Konga today, but the problem is how do I ship a self fulfill order that is POD (Payment On Delivery). How do I get the payment from the buyer?

Comments

  • Ebere O B
    Posted 3 years ago
    @Olaitan,
    To ship your order via K-express, after the order is accepted , please drop off your order at nearest K-express location. Once your order has been delivered, funds will be transferred into your Konga wallet ( after your return policy has elapsed) then you can request a pay out for your funds.
  • OK
    Olaitan K S
    Posted 3 years ago
    @Teju F thanks for the clarification. But that means I will have to call the buyer and discuss a delivery method with him/her as  I am in Lagos and the buyer is in Rivers state.
    
    Also, I will like to know whether if I use K-Express as my dispatch, will they be able to collect cash from the buyer on my behalf? If yes, how can I change my delivery method to K-Express?
    
    Thanks.
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Dear Olaitan,
    
    For self fulfilled orders that your buyers have selected POD, you will be required to receive your cash directly from the buyer as soon as you have delivered the items. If you will be sending a dispatch to deliver the items, ensure you inform the dispatch to collect cash from buyer. 
    
    If your products are sealed, be certain to receive your cash before buyer breaks the seal. If you sell fashionable items or items that can be tested without reducing the package value of such products, you can have your buyer check to ensure satisfaction.
    
    I hope this clarifies things.
    
    
  • OK
    Olaitan K S
    Posted 3 years ago
    See attached screenshot.

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