• How do I refund a cancelled order

  Selling on Konga Created 2 years ago | Updated 2 years ago
• ma
  mary a S
  

  Hello an order has Been canceled how do I refund the buyers money. 

Comment

• 
  Ebere O B

  Posted 2 years ago
  

  Hello Mary,
  
  Please note, refunding a buyer depends on the mode of payment used.
  
  If the buyer paid using KongaPay, the buyer's account is automatically credited after the order has been cancelled. However if the buyer paid using their wallet funds or debit card, a manual refund will be done by Konga.
  
  Please advise the buyer to contact us via help@konga.com stating the affected order number  and a representative will assist accordingly.