Selling on KongaCreated 2 years ago
| Updated 2 years ago
ma
mary a
S
Hello an order has Been canceled how do I refund the buyers money.
Comment
Ebere O
B
Posted 2 years ago
Hello Mary,
Please note, refunding a buyer depends on the mode of payment used.
If the buyer paid using KongaPay, the buyer's account is automatically credited after the order has been cancelled. However if the buyer paid using their wallet funds or debit card, a manual refund will be done by Konga.
Please advise the buyer to contact us via [email protected] stating the affected order number and a representative will assist accordingly.
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