Selling on KongaCreated 2 years ago
| Updated 2 years ago
Hello an order has Been canceled how do I refund the buyers money.
Posted 2 years ago
Please note, refunding a buyer depends on the mode of payment used.
If the buyer paid using KongaPay, the buyer's account is automatically credited after the order has been cancelled. However if the buyer paid using their wallet funds or debit card, a manual refund will be done by Konga.
Please advise the buyer to contact us via firstname.lastname@example.org stating the affected order number and a representative will assist accordingly.
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