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  • how do i know how my store is performing?

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • cs
    chika s B
    is there a way i can know frm shq? u guys do buyers review urself, how do i know how my store is doing eg delivery rate or shipping rates or feedback from buyers (donoo other stats that u guys use to judge), is there a way the seller can know from the shq and know which areas to push in more efforts?
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  • da
    dimeji a B
    Posted 3 years ago
    Hello Chika,
    
    Kindly closely monitor the following parameters below on your  SHQ page;
    
    Acceptance rate
    Delivery rate
    Cancellation rate
    
    For further information as regards your communication rate and buyer rating, kindly contact our customer service helpline on 01-460-5555 or send an email to mall@konga.com 
    
    Thank you
    
    
    
    
    
    

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