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  • How Do I cancel this order without affecting my store rating?

    Selling on Konga Created 2 years ago | Updated 2 years ago
  • oO
    oluwabukola O S
    One of my item will be returned by courier plus because buyer refuses to answer the delivery man's several calls.
    
    This is not my fault but buyers. I need to cancel this order even though i have updated to shipped. However, I do not want the ratings of my store affected.
    
    Kindly help me

Comments

  • JY
    Jide Y S
    Posted 2 years ago
    Same thing happened to me. Twice now but have sent the email and waiting response
  • Ebere O B
    Posted 2 years ago
    Hello Oluwabukola,
    
    My sincere apologises for this incident. Please do not cancel this order from your SHQ. Send an email to ordercontinuity@konga.com stating the order number and you will be assisted accordingly. 
    
    Thank You

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