Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • Help !! Someone just placed an order for an item that I paused.

    General Discussion Created 2 years ago | Updated 2 years ago
  • VU
    Victor U S
    An order was just placed on my store for an item I had earlier paused due to its unavailability. When I viewed my store I noticed that one item that I had paused (Product SKU:2132387) and another item that was sold out  (Product SKU:2136365) where still available for purchase. Please how can I correct this.
    

Comments

  • fo
    femi o Konga Moderator
    Posted 2 years ago
    Hello Victor,
    
    This has happened to me before. I advice that you contact the customer to apologize and see if you can offer an alternative. Also contact mall@konga.com and ordercontinuity@konga.com for quick resolution.
    
    Cheers.
  • VU
    Victor U S
    Posted 2 years ago
    I also noticed that some items that are "live on site" are not visible on my store

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!

People in Conversation