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  • Have You Heard? Our Quality Assurance Process Is Changing

    General Discussion Created 11 months ago | Updated 11 months ago
  • OO
    Omolara O Konga Moderator
    Dear Partner,
    
    The reviewed Quality Assurance process will begin effectively from Friday, 1st September 2017. Please be informed that once this process kicks off, Packaging Materials will be strictly for purchase and will ONLY be made available for sale online at subsidized prices.
    
    
    What You Should Know
    
    The Quality assurance process will be divided into two categories. 
    
    1. Compliant Group
    2. Non-compliant Group
    
    
    1. Compliant group (Merchants who have NOT defaulted): These group of merchants will be allowed to ship their items without following the “Quality assurance” process. This means that all you need do is drop off your already packaged order (packaged with Konga packaging material). These packaging materials will have “unique identifiers” on each of them which means that in a case of a return what you shipped is what you will get back.
    
    2. Non-compliant  (Merchants who have defaulted): These merchants will be made to follow a Quality Assurance process for a period of 2months before they can be reviewed.  Please note that the process will attract a service charge which will be communicated to you in due time. 
    
    Where a merchant is caught taking undue advantage of the new process, the merchant will be termed as noncompliant. The offending merchant will be put back under the “noncompliant group” where they will have to undergo the “quality assurance” process.
    
    We value your partner.
    

Comments

  • AU
    Austine U S
    Posted 11 months ago
    @Omolara:
    I left Jumia over 2yrs ago & focused on Konga for easy business transactions. But you guys are stylishly introducing policies that made me leave Jumia. You guys should be working on how to expand your customers base & not talking about introducing how to get money from the merchants. Even the POD policy is affecting us in a way. For every item returned we are losing #100 for Print out. Moreso, the item returned, many at times its package is being damaged (knowing fully well that most of these items are IMPORTED). 
    You guys are trying to send most of us that migrate from Jumia to Konga to return back to Jumia. Or to look for other Online platform to sell our items. 
    THE ISSUE OF SELLING KONGA PACKAGING SHOULD BE RECONSIDERED. If you want to control waste there are other ways that can be achieved without putting more burden on us. Like in my drop off Centre, Ojota, the KOS staff there controls the package. She sees the size of your item & gives the required number depending on the number of items you bring. This is one way of controlling wastage. 
  • Emiola A S
    Posted 11 months ago
    DEAR KONGA,
    it been a while for me here.
    @OMOLARA. B thank you for this point out issue "(Forgetting that your POD (pay on delivery) option is a contributor to returns because POD does not leverage on impulse buying. Every retail business most leverage on impulse buying because there's a large chunk of impulse buyers around the country. That's why people order for products and don't show up to receive them because they are no longer in the impulse mode. They've had time to rethink their decision to buy so the deal is off the table before your KOS delivery man get's to their door step. Already I incur =N=100 on every receipt I print to fulfill an order cost of transportation not included. My store on Konga till date has a return rate of 30.51%. Meaning that for every 10 orders I get 3 it comes back. So now, Konga wants to shift additional cost of returns to the merchant. Welldone!)" 
  • OB
    Omolara B S
    Posted 11 months ago
    Dear Konga,
    Aside from other online market places to compete with, you still have the physical local markets to compete with. When you sit in your meetings and make new directives, do you always consider the bigger picture or only what's good for Konga? You take commission on sales, you take monthly subscription from merchants  and now you want merchants to pay for packaging. 
    
    I believe you know and understand that all these directly impact on the prices of goods and services on your platform.  How much do you think a Nigerian person is willing to pay for the comfort of bringing a product to their door step? (this is the only added value and major advantage you provide as a platform). If I can get a product in my local market or elsewhere for =N=5,000 less than what sells on Konga, why will I buy from Konga? 
    
    Kinnevik's Quater 2. 2016 result shows Konga only has 184,000 active customer in a country where over 50 million people use mobile devices. Isn't that sad? I thought Konga will be more concerned about how to influence both sellers and buyers with competitive pricing. But you're willing to milk merchants at every turn which will also affect prices for buyers. Online markets in Nigeria is becoming market for the "few". Meanwhile any serious retail organisation understands why and knows how to chase the mass market because that's where chunk sales will come from.
    
    95% of online market platform in the US for example offer free shipping on customer orders that exceeds a certain amount. It's not only done on promotional basis, it all through the year. So, I personally when I want to buy any item on Amazon I always ensure that my order qualifies me for free shipping. I do not necessarily buy what I don't need because of free shipping. I ensure that I buy most of the things I need at home, things I will buy at some point anyway. This way, Amazon has succeeded in using that method to cross sell to me. So imagine, how many products I buy online from amazon multiply it across board with other customers.
    
    Sales have been very poor for different reasons, the economy being a major culprit. Does konga now need to make things more difficult by asking us to start paying for packaging items? Is that a way to increase your bottom line? Forgetting that your POD (pay on delivery) option is a contributor to returns because POD does not leverage on impulse buying. Every retail business most leverage on impulse buying because there's a large chunk of impulse buyers around the country. That's why people order for products and don't show up to receive them because they are no longer in the impulse mode. They've had time to rethink their decision to buy so the deal is off the table before your KOS delivery man get's to their door step. Already I incur =N=100 on every receipt I print to fulfill an order cost of transportation not included. My store on Konga till date has a return rate of 30.51%. Meaning that for every 10 orders I get 3 it comes back. So now, Konga wants to shift additional cost of returns to the merchant. Welldone! 
    
    Everyday, I look forward to new directives that will be mutually beneficial to us all but it's not forthcoming. Only directives that makes selling on the platform more unattractive. If your reason for asking merchants to pay for packaging is to ensure that it's not abused and diverted to other uses. There is a way to ensure that wastage doesn't happen. For example, if you give merchants 5 packaging materials for a start, they can not request for the next 5 until they have shipped 5 orders with KOS already. If they haven't shipped 5 orders it means they diverted the materials so they have to buy the quantity of the ones they diverted if they insist on getting packaging materials from konga. 
    
    The only reason, why I sat down to write this long epistle is because I still benefit a little from this relationship. However, when the benefit shrinks to a size when it's no longer attractive to me. I won't be writing anything here.
    
  • OO
    Omolara O Konga Moderator
    Posted 11 months ago
    Dear All,
    
    Thank you for your post.
    
    To answer your questions.
    
    Please note that all merchants will begin under the complaint group, however, merchants found wanting for Shipment of wrong item and Shipment of incomplete items will be moved to the noncompliant group and will be charged for the quality assurance service. Merchants under the noncompliant group will be required to remain there for a period of 2 months before they can be reviewed, qualified merchants are then sent back to the complaint group while unqualified merchants will remain or face a higher penalty.
    
    Also, the commission/subscription charge has not been reviewed and remains same for now, however, your feedback has been escalated to the appropriate parties. Please be assured that we are continuously working to provide a favourable experience for all partners.
    
    For further feedback/suggestions, kindly send an email to [email protected]
    
    Regards.
  • SN
    Sylvester N S
    Posted 11 months ago
    Not forgetting the monthly subscription, all this fees will definitely affect selling price on konga thanks.
  • SN
    Sylvester N S
    Posted 11 months ago
    In a bid to please urself (konga) or the buyers​ at the marketplace, there is no need to sacrifice the machants. You can't be selling packaging materials and at the same time take very high commission from the machants, this will definitely sky rocket prices​ on konga. this in turn will push online buyers to Jumia. Please review.
  • AB
    Asaolu B B
    Posted 11 months ago
    First Konga should realize sellers use the platform for ease of selling. 
    I choose Konga over Jumia because I don't have time to buy materials and go to the length of packaging not minding our (Konga) Commission is higher than that of Jumia. 
    Now, you want we sellers to start buying packaging materials.
    1. Is the commission per order going to reduce ? 
    2. Are we all starting as defaulters? 
  • uc
    uju c B
    Posted 11 months ago
    Now that we'll be buying packaging materials,  did you also review commissions?  Have you thought of how this is going to affect prices on your market place to be able to stand up to competition? 
  • FA
    Femi A B
    Posted 11 months ago
    @ Op,  please answer that question asked by olumide. 
    
    Also why is konga introducing payment into everything, you are not making we the sellers a party to consider when making any decisions, there should always be seller conference at least 3 times a year or quarterly.......so we can tell you our own displeasure about your mode of operations and some of your policies. 
    
    We the seller are also stakeholders 
  • OE
    Ozofu E S
    Posted 11 months ago
    Please answer question asked by Olumide. Thank you

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