Getting feed back and store rating from custormersStore Management Created 3 years ago | Updated 3 years ago
DLDarlington L S
Most customers don't give feed back and store rating on their delivered orders after confirming delivery, even after confirming that the item works perfectly and is exactly as described, they still do not come back to give their rating. Can some one please enlighten me, Why is this happening?
Discussion has been closed
tFteju F Konga ModeratorPosted 3 years ago
Dear all, Thank you for all shared responses and suggestions. Konga has implemented several processes that encourage buyers to rate products they have purchased and also offered incentives in the past to encourage this, However, as a seller, we encourage you to also reach out to your buyers personally after every purchase. You can consider finding out about their experiences with the products purchased and when they have confirmed satisfaction, you can then request for feedback. As Kessy rightly pointed out, customers rarely share feedback on products they are satisfied with except prompted to do so, but are quite swift to share their bad experiences. We will continually seek and introduce new methods and incentives to encourage our buyers to leave feedback and we encourage you to do same. Thank you.
HKHabib K SPosted 3 years ago
I hope there would be a solution to this. I am experiencing the same thing!
DLDarlington L SPosted 3 years ago
As a seller, I always go extra length, I update my customers through mail (Konga message) I call all my customers few days after delivery to know if they are satisfied with the goods they ordered and encourage them to give feed back about 95% are satisfied yet no feed back from them. isn't that enough awareness? If proper and more awareness is a solution let's hope konga will work better on that.
Kessy A SPosted 3 years ago
I am equally guilty of this. As a buyer, i rarely go back to give feedback on a purchase especially when it was good. I only raise alarm if something goes wrong. I think its just a culture thing. A campaign by Konga can help create awareness and enlighten customers on the power of their feedback.
KCKingsley C BPosted 3 years ago
I think that konga as well create a rating form that customer's can fill at the point of delivery of their items. this could as well encourage them in rating. Thanks.
Eucharia O BPosted 3 years ago
i personally feel People (Nigerians) are not in the habit of giving ratings, E-commerce is just 2years old!!, Most people probably don't have the time. I know Konga sends emails to rate products and stores, We just have to cultivate the habit of reading and responding to these emails.
Eniola A BPosted 3 years ago
I am interested in this post....waiting for replies!