Four Ways to Retain Your Existing Customers & Keep Them Coming BackGeneral Discussion Created 2 years ago | Updated 2 years ago
OOOmolara O Konga Moderator
Dear Seller, What does it profit your business to have a wide assortment of products but no customers? Do you know it's ten times harder to acquire a new customer than to keep an already existing customer? In a rather competitive marketplace like Konga, here are ways to retain your old customers and keep them coming back to your store: BE LIKE CIA- Keep a record of all customers who have ordered an item from your store on Konga. This can be their email address or phone numbers. DO SMALL ATTACHE- Send your customers emails periodically thanking them for shopping with you and encouraging them to buy more. CONTAINER DON ARRIVE NEWS- Keep it fresh. It's as simple as that, and particularly important as your business runs a significant amount of its processes through a website. You can't expect customers to come back if there's nothing new to see. Keeping your products, its information and highlighted aspects of your brand fluid will allow your customers to see more of what you offer and maintain an interest in your store. Also advice them to buy more products from your store to maximize shipping fee as this is charged on a store level. NOT EVERY TIME SELL SELL, SOMETIMES OFFER AWOOF TINZZ- Everybody likes awoof. Put a little something like a free gift or a "thank you for shopping with us" note in orders placed from your store. This will go a long way in warming the hearts of your buyers to you. It's the little things you remember to do, which can build a loyal team of customers. There you have it. Your current customer is the best asset your store has. They already know your store, your products and they know your service. Focusing your time and energy on this group can be a powerful way to supercharge revenues for your store. All the best!
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