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  • Every true Marketplace encounters issues... Especially at the early stages... Konga is not immune to this

    General Discussion Created 3 years ago | Updated 3 years ago
  • FO
    Fikayo O S
    Over the last week, I have read a lot of criticism on this forum towards Konga especially with the launch of their Self-fulfill program... In simple terms, I think we sellers have been to quick to criticise and against to provide the necessary support to Konga at this critical time.
    
    If I remember correctly, Konga started off as a strictly retail store sometime in 2012. Over the years, out of the hunger to expand commerce in Africa based on customer needs, Konga has evolved to become a Marketplace with little or no focus on retail. (They could have remained retail and not opened it to the rest of us. Maybe it would have helped them more... Maybe not) ... However, THE MOVE TO EXPAND INTO A MARKETPLACE IS COMMENDABLE.
    
    The truth is if there are merchants that are losing everyday to Konga (After properly balancing the books), such merchants would simply close his/her Konga store and not even bother to come to this Forum to complain about changes (That are meant to solve a bigger problem)... 
    
    I am a merchant on Konga and I have had return issues, late delivery issues, payment issues just like some other merchants on the Marketplace. But I have also had moments where delivery has been swift, payment on time and returns have been returned quickly. All in All, I sell Fashion items and I balance my books as often as I need to. I have made considerable profit since I started selling on Konga in June last year.
    
    I sincerely implore all merchants to constructively criticise where necessary and forward observations and complaints through the right channels. That is how we can encourage Konga to serve us better.
    
    Thank you all.
    

Comments

  • KM
    KOLAWOLE M Konga Moderator
    Posted 3 years ago
    Hello all,
    
    Thank you for your comments.
    
    One thing of note here is the need for better communication. We will continue to improve on this.
    
    Regards.
    
  • DO
    Damilare O S
    Posted 3 years ago
    I must commend you Fikayo for this thread of yours. Its good that sellers can hear  words like these from fellow sellers. I also implore us all to be patient. In the same vein I implore Konga to, in future, try as much as possible to disseminate information with absolute clarity. Naturally, people will criticize whatever they don't understand; its human nature!
    
    I think the problem is that while some of us may understand the process of self-fulfill, a lot do not understand how self-fulfill will be of benefit to their business, hence the criticism. I have had to give explanations to some merchants that I know personally. 
    
    So its all about the information gap. Perhaps konga could invite merchants for a 'Merchants' Conference' and carefully explain why self-fulfill can be of benefit to us all. I wont be surprised to learn that a lot of us didn't care to carefully digest the information contained in the several mails they sent.
    
    Cheers!!!
  • JJ
    Jumoke J S
    Posted 3 years ago
    @ Fikayo O,
    Well said! Most African races have phobia for patience. Its one of the things killing our continents, greed too!. Though for the change that was effected by konga some people complained because information is lacking (no response from mails, long bizarre high sums unpaid without communication, long lost parcels etc)....... More information prepare people for the upcoming. Nigerians are very tolerant people you don't think Fela wasn't serious when he sang suffering and smiling.
  • TO
    Titilayo O S
    Posted 3 years ago
    Good point
  • FO
    Fikayo O S
    Posted 3 years ago
    Thank you MKO, Eucharia and Tolulope.
  • Eucharia O B
    Posted 3 years ago
    Fikayo, you took the words right out of my mouth... Good write up!
  • TO
    Tolulope O S
    Posted 3 years ago
    You are very correct Fikayo, good one. A good number of us need to learn and practice patience, me inclusive.
    
    In all fairness, Konga has been phenomenal and I know we haven't even scratched the surface yet.
  • MP
    MKO P S
    Posted 3 years ago
    Hello Fikayo,
    
    I totally agree with you.  I have been on the forum and all I see is so much negativity. 
    
    All most people are interested in is "konga bashing". Listing the million and one things that are wrong, obviously they must be doing some things right for us to still be here.
    
    I think we should all try to pass constructive criticism not come here everyday to list everything that is wrong with the system.
    
    There must be a lot of work going on behind the scenes to make things work, What will konga benefit if we do not sell? The ultimate goal is increased sales that will benefit everyone.
    
    Lets just take things easy! 

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