editing product under reviewStore Management Created 3 years ago | Updated 3 years ago
FWFemi W S
hi konga, i said it befor and am goina say it again, managing product on konga is not user friendly compared to other platform i use. for instance, it is impossible to edit the category and control the display picture for the product. please konga should do better than this.
Discussion has been closed
Ebere O BPosted 3 years ago
Hello all, Thank you for your valuable feedback, the necessary units are aware of your requests and are looking into it. However please note, categories cannot be edited on the platform, also products created the wrong category will be have to be recreated Our Tech support are working tirelessly to rectify the issues at hand in the shortest possible time. we apologize for all inconvenience this may have caused your business. Please bear with us. Thank you
totoyin o SPosted 3 years ago
I have to agree with the below and I am sorry but i am going to vent a bit. product management is just terrible. more than 50 of my live products have disappeared for over two weeks .I have been back and forth with with konga with emails copying SKUs which is pain and products still not live because of synchronization issues apparently. it seems to me Konga needs a few good developers to sort out technical issues because there seems to be too many at the moment.
ioidowu o BPosted 3 years ago
Konga this was 6 months ago, and this problems still persists. i'l echo @femi w again, managing products on konga is not never user friendly. if you update just quantities, your items can disappear for days. an item of mine (my highest selling item- my money maker) went offline for no reason for 1 week and a day now. i called konga twice a day for the past week and sent numerous emails. i am at the same spot i was last week. nothing has been done about it.
fofemi o Konga ModeratorPosted 3 years ago
Hello Femi, We are currently working on making the listing process less stringent. As we make progress with these changes, you will get updates through our news letters and our seller academy.