Shipping and DeliveryCreated 2 years ago
| Updated 2 years ago
Please I'm a new seller on konga. I would like to know where the drop off point for goods in Ibadan is. I have 2 new orders to fulfill. Also, I would like someone to enlighten me more on the pay on delivery service. How do I finally get paid? Is customer going to pay the delivery agent? Thanks
Posted 2 years ago
Please find address below,
1,Akande Eketu Street, Town Planning Bus Stop, Ring Road,Ibadan
The following steps will ensure the success of your orders.
- Call the customers to confirm interest.
- Pack order properly before dropping of at the K-express center.
NOTE : K-express will handles delivery and collection of payment for POD orders
Konga Mall has a virtual payment system not a physical payment system.
After an order has been confirmed delivered, funds for this order stay in your virtual escrow account for 3 - 7 days depending on your return policies, after which funds are transferred to your wallet minus commissions and delivery cost (if you delivered via K-express) . From your wallet you may initiate a payout into your personal bank account.
However we advice our merchants to register on KongaPay. This is an automated system which transfers funds from your escrow directly to you personal bank account without having to intiate a payout.
Hope this clarifies things
For further enquiries you can contact the helpline on 01 460 5555 or send an email to [email protected]
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