General DiscussionCreated 3 years ago
| Updated 3 years ago
Please i want to know if we are to pay anything when we drop off our item at the drop off station?
Secondly, i have been reading that a customer will order for something and later another a different thing will be sent to the customer. Please how does it happen?
Posted 3 years ago
@Uffoh,Once we launch self-fulfill nationwide at the end of March / Beginning of April, for the first 45 days, K-Express will NOT charge you for shipping at the counter. Delivery materials will also be provided to you at no cost. (NOTE that this applies to Lagos locations only), K-Express will ONLY start charging for shipping charges at the counter from the 15th of May, 2015.
You will still be able to use any carrier you choose including; DHL, EMS, CHISCO, COURIER+ and many more, OR deliver to buyers yourself or ask them to pick-up at your store. Note that you will be required to pay for shipping at the counter when you use any other carrier.
The error in delivery can be as a result of different factors. We ensure that incidents of this nature are curbed.
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