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  • Do You Have Checks In Place To Determine Fake and Original?

    General Discussion Created 3 years ago | Updated 3 years ago
  • KA
    Kemi A S
    Are there ways in which you determine fake and original products? I have ordered a global brand from your platform only to discover that it was a pass-off. The seller placed the product online as the original.
    
    I have had other people complain about this as well.

Comments

  • KA
    Kemi A S
    Posted 3 years ago
    Thanks very much for your explanation Mark Russell and Adedayo Adegoke. I am happy you have put measures in place to check. Going forward, I shall certainly rate whatever I buy from Konga.com and I hope other buyers do same. Nigeria should not be turned to a dumping ground for inferior products. Kudos.
  • AA
    Adedayo A B
    Posted 3 years ago
    @Kemi since the marketplace is already attracting milllions of people overtime, what we have been able to do is carry out manual verification on these brands when we suspect that they are not authentic, ie. the product is rejected and the merchant required to provide proof of authenticity, however going forward what we would but in place to further strengthen our philosophy of "No to fake products onsite" is the Product rating/review whereby you as a customer can review/rate a product on the websiite after receipt of the item, and this would prevent sellers from listing/shippping fake since it would affect their general store ratings and we would countinually remove these from the website when the ratings are too low/negative.
  • MR
    Mark R Konga Moderator
    Posted 3 years ago
    @Kemi - We have already 'removed' 1000's of products and stopped many sellers from selling on this basis, we will not tolerate this on Konga.com - as well as many pro-active checks, we also need buyers to tell us when they are not happy with product quality for any reason, we will act quickly. Also, and this is important USE YOUR VOICE by reviewing anything you buy on Konga, this is how we all build trust. Share good and bad experiences equally. 

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