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  • Discrepancy in Finace area of Seller HQ

    Technical Issues Created 3 years ago | Updated 2 years ago
  • IO
    Ifeoma O S
    Hello Team, has anyone noticed this discrepancy in the finance area of seller HQ where the amount recorder under TOTAL PAID (Year-to-date) is greater than TOTAL PAID (all-time)?
    I have complained bout this to the support team but it seems they do not understand my issue. I expect that the amount paid to me by Konga for the current year cannot be greater than the amount they have paid me since my store started on Konga.
    TOTAL PAID (Year-to-date) -  This refers to the total amount paid for sales made this year, 2015.
    TOTAL PAID (all-time) -  This means your entire sales payment since you started trading with Konga.
    Please share other technical issues you have observed on the platform recently.
Discussion has been closed


  • Ebere O B
    Posted 2 years ago
    Hello Ifeoma, 
    Please be informed your request has been forwarded to our tech support for further investigation. Please bear with us at this time. Thank you
  • IO
    Ifeoma O S
    Posted 2 years ago
    I have sent several emails to Konga on this particular issue without resolution. There is a mapping error in the database table that makes the amount shown in the finance area of seller HQ to be wrong. Can someone please take this up and resolve.
  • IO
    Ifeoma O S
    Posted 3 years ago
    The heading should read "Discrepancy in Finance area of Seller HQ"
    We need to be able to edit posts.

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